We understand that sometimes a product may not meet your expectations. That’s why we offer a 30-Day Return Policy for most items.
If you'd like to return a product within 30 days of receipt, email us at info@intocooking.ca with your order number for return instructions.
For detailed terms, visit our full Refund Policy.
Key Points:
Customer Responsibility: Return shipping costs are covered by the customer.
Condition: Items must be in "Like New" condition with all original packaging and accessories. Products showing wear or use will not be eligible for a refund.
Refund Process: Once the returned items are inspected at our warehouse, we'll notify you and process your refund.
Damaged Items
If your item arrives damaged, take photos immediately and email info@intocooking.ca on the day of delivery. We'll handle return shipping for defective, damaged, or incorrect merchandise.
Cancellations
Cancel before shipment for a full refund.
Orders canceled after shipment will follow the return policy and be subject to return shipping costs.
Please note: Certain products, such as certified pre-owned or used items, are not eligible for returns. Additional exclusions may be noted in specific product descriptions.
For more information, see our FAQ.
